Services

At Unity FCS, we provide friendly and flexible, expert guidance, offering support and training to individuals and firms working in the mortgage, lending and property sector. We are happy to listen to your needs, consider varying requirements, devise and provide bespoke and flexible support to suit your firm size, structure and budget. Our aim is to help you:

Reduce the risk of regulatory and legal censure, fines and prosecution.
Avoid lender panel issues and removal.
Improve financial crime risk, knowledge, skills, and awareness for you and all colleagues.
Manage and mitigate financial crime risks more effectively and efficiently.
Improve business quality and strengthen trust and relationships across all partnerships.
Implement adequate controls and processes to avoid being exploited by fraudsters.
Avoid stressful situations and continue to grow a successful business.

How do we do this?

Delivering bespoke, interactive fraud and AML training, utilising real life case studies, false documents, insightful and engaging content. Meeting your needs and requirements through flexible delivery methods, workshops and bitesize sessions, using a variety of methods and channels.
Support with lender panel removals and issues. Help you identify root cause and take remedial action where necessary. Assist with lender engagement to re build trust, relationships, and improve overall business quality.
Review existing operational controls and processes, to ensure financial crime risks are being adequately managed, identifying weaknesses that may lead to financial loss, regulatory and legal censure and exploitation by fraudsters.
Introduce technology for efficient customer onboarding, to meet AML regulations and improve the customer journey.

Examples of How We Have Supported Firms:

Provided bespoke virtual Fraud & AML Awareness and Skills training, creating flexible delivery to a wide range of individuals & firms. Delegates have found this essential type of learning invaluable, providing cost effective & extensive learning for all colleagues, across different locations.
Designed a Mortgage and Lending AML and Fraud Risk full day workshop, delivering to mortgage brokers and IFAs at venues around the country, on behalf of a large compliance firm. The feedback was excellent and really positive, with delegates saying it was very informative, useful and relevant.
Supported an IFA firm with a lender panel removal relating to one of its mortgage advisers. We assisted them to discover root cause, assess the situations, engage with the lender and carry out remedial actions to protect their business, rebuild relationships and improve internal controls.
Delivered an interactive, inhouse Financial Crime Risk workshop to mortgage advisers within an IFA firm, to improve colleague awareness, knowledge and skills. All feedback was excellent.

Delegate feedback from training courses

Testimonials

'I can reliably say Sally ran one of THE best mortgage fraud teams in the Industry and led her team in conjunction with a network of valuable contacts whom she has built solid relationships with over her career. Sally is able to create conversations regarding financial crime in a professional and helpful manner with a real culture of protecting customer experience whilst keeping in line with regulations. Sal has a wealth of technical knowledge to support the Financial Services industry with applying skills in mortgage fraud prevention and up-skilling others to a high standard. In addition, Sally is an inspirational leader with great people and communication skills coupled with the ability to empower others to succeed. Without doubt I would recommend Sally for her technical expertise and 'can do' approach to working with others and driving successful outcomes.'

Rebecca Fitzgerald

Senior Manager, Technology Delivery at Yorkshire Building Society Group

'Sally is a professional in her field and exceptionally good at understanding and explaining the impact that financial crime can have on a business - this is her area of expertise. Sally understands the pressures and demands on a business and will work with the key stakeholders to ensure they remain successful but also remain safe without compromising the customer journey nor quality of business written. Couldn’t recommend highly enough.'

Iain Smith

Head of Intermediaries at State Bank of India, UK

'If you are looking for someone to provide you with additional knowledge on anything fraud or to enhance your team/company anti-fraud culture/expertise then you've found the right person in Sally. Sally has a comprehensive knowledge and skillset on a par if not better than others in the fraud and especially the mortgage fraud arena. Sally has experience from working at the 'front line' in the fight against fraud as well as from a management prospective. She is well organised, dedicated, tenacious and very determined to deliver a first case outcome in whatever she is tasked to do or deliver.'

Chris Webster, ACFS

Former Staff Fraud Risk Manager at YBS Group

'Sally worked closely with me at Accord Mortgages, supporting the sales function's role in developing relationships and providing support to our intermediary partners. Her role in leading & developing the Financial Crime Team - Mortgages at Yorkshire Building Society was a crucial role. Sally is an expert in her field and would add value to any relationship. She has tremendous experience of working closely with industry peers, trade bodies, regulators, financial crime suppliers, intermediary lending partners & networks. I would strongly recommend Sally to anyone seeking Mortgage Financial Crime & Risk Specialist support.'

David Robinson

Head of Intermediary Lending at Cumberland Building Society

'Sally has a wealth of knowledge, experience and understanding of financial crime and the impacts it can have on a business. Her expertise in this area has been built over many years where among other things she ran a team of financial crime experts who worked in partnership with internal and external stakeholders. She absolutely led this team by example. Sally is ultra-professional in everything she does and would be an asset to anyone looking at protecting their business from fraud.'

Chris Sanderson

Regional Sales Manager, Accord Mortgages

Please feel free to contact us for a friendly, no obligation chat to see how we can work in unity, to help you stay safe and secure a successful future for you and your business.